Frequently Asked Questions

Under EU261 and UK261 regulations, compensation is based on your flight distance:

• Flights under 1,500 km: €250 per passenger (e.g., London to Edinburgh, Manchester to Dublin)
• Flights between 1,500 – 3,500 km: €400 per passenger (e.g., London to Lisbon, Toronto to Miami)
• Flights over 3,500 km: €600 per passenger (e.g., London to New York, Vancouver to London)

This is per passenger, so a family of four on a long-haul flight could claim up to €2,400. Under Canadian APPR, compensation ranges from CAD $400 to $1,000 based on delay length. In the US, denied boarding compensation can reach up to $1,550.

"No Win, No Fee" means exactly what it says — if we don't successfully recover compensation for you, you pay us absolutely nothing. There are:

• No upfront fees or charges
• No hidden costs
• No payment required if the claim is unsuccessful
• No credit card needed to submit a claim

We only charge our service fee (25% for Standard or 30% for Express Payout) when we successfully win your compensation. This means there is zero financial risk to you. We're confident enough in our expertise to only get paid when we deliver results.

The timeline varies depending on the airline and complexity of your case:

• Express Payout: You receive your money within 3 business days of claim approval — we pay you upfront
• Standard Payout: Typically 2-3 months from submission to payment
• Complex cases: If legal escalation is needed, it may take 4-8 months

On average, most claims are resolved within 6-12 weeks. Some cooperative airlines pay within 2-4 weeks. Throughout the process, you can track your claim's status online using your reference number.

It depends. Airlines often cite "bad weather" as an excuse, but not all weather events qualify as extraordinary circumstances:

• NOT eligible: Genuine extraordinary weather — volcanic eruptions, hurricanes, severe blizzards that close airports
• MAY BE eligible: Light rain, normal winter conditions, fog that only affected your specific flight, weather at a different airport that caused a knock-on delay

Many airlines use weather as a blanket excuse when the real cause is a technical issue or crew shortage. We investigate every claim to determine the true cause of your disruption, including checking actual weather data, METAR reports, and whether other flights operated normally.

Yes! You don't have to claim immediately. Time limits vary by jurisdiction:

• UK (England, Wales, NI): Up to 6 years from the flight date
• UK (Scotland): Up to 5 years
• EU countries: Varies — 2 years (Belgium), 3 years (most countries), 5 years (France), 10 years (Luxembourg)
• Canada: 1 year from the flight date
• US: Varies by type of complaint

We recommend claiming as soon as possible, as it's easier to gather evidence for recent flights. But if you had a disrupted flight a few years ago, it's definitely worth checking — you could still be owed hundreds of euros.

You may still be entitled to cash compensation, even if the airline offered you a voucher, meal coupon, or air miles. Under EU261 and UK261:

• Airlines are required to offer cash compensation — not just vouchers
• Accepting a meal voucher or hotel at the airport does NOT waive your right to compensation
• If you accepted a travel voucher as "full and final settlement," it may affect your claim — but not always

Many airlines deliberately offer vouchers hoping passengers won't pursue their legal right to cash. Don't accept less than you're entitled to. Submit your claim and let us recover the full amount for you.

No, travel insurance is completely separate from flight compensation. Your right to compensation under EU261, UK261, US DOT rules, or Canadian APPR exists regardless of whether you have travel insurance.

In fact, flight compensation and travel insurance cover different things:

• Flight compensation (what we handle): A fixed payment (€250-€600) from the airline for disruptions within their control
• Travel insurance: Covers your personal expenses, lost items, medical costs, etc.

You can claim both flight compensation AND on your travel insurance for the same incident — they don't cancel each other out.

We offer two ways to receive your compensation:

⚡ Express Payout:

• Receive 70% of your compensation within 3 business days
• We pay you upfront — you don't wait for the airline
• 30% service fee
• Best if you need the money quickly

📋 Standard Payout:

• Receive 75% of your compensation after airline pays
• Typically takes 2-3 months
• 25% service fee — you keep more money
• Best if you want to maximize your payout

Both options are completely risk-free under our No Win, No Fee guarantee.

Absolutely! Compensation is calculated per passenger, so group claims can be very valuable:

• Each passenger on the disrupted flight is entitled to individual compensation
• This includes children and infants (if they had their own seat/ticket)
• One person can submit the claim on behalf of the entire group
• You'll need the names and details of all passengers

Example: A family of 4 on a delayed long-haul flight (over 3,500km) could claim 4 × €600 = €2,400 total.

If the airline initially rejects your claim, don't worry — we don't give up. Many airlines automatically reject claims hoping passengers will go away. Our process includes:

1. Resubmission with additional evidence and legal arguments
2. Escalation to the relevant National Enforcement Body (e.g., UK CAA, EU NBEs)
3. Alternative Dispute Resolution (ADR) through approved mediation services
4. Legal proceedings as a last resort — at no extra cost to you

Our 98% success rate includes many cases that were initially rejected by airlines. We have the expertise and persistence to fight for what you're owed, and our No Win, No Fee guarantee means you never pay if we can't recover your compensation.