Terms & Conditions

Please read these terms carefully before using our services

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Last updated: 28 March 2026

1. About FlightsRefunds

FlightsRefunds ("we", "us", "our") operates the website https://flightsrefunds.com from Derby, UK. We provide flight compensation claim management services, acting as an intermediary between air passengers and airlines to recover compensation for flight disruptions under applicable regulations including EU Regulation 261/2004, UK Regulation 261 (UK261), US DOT rules, and Canadian Air Passenger Protection Regulations (APPR).

FlightsRefunds is not a law firm and does not provide legal advice. Where legal proceedings are necessary, we work with qualified legal partners.

2. Acceptance of Terms

By submitting a claim through our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services. These terms constitute a legally binding agreement between you and FlightsRefunds.

3. Our Services

We provide the following services:

  • Assessment of your flight disruption claim eligibility
  • Preparation and submission of compensation claims to airlines on your behalf
  • Management of all correspondence with the airline
  • Escalation to regulatory bodies or alternative dispute resolution where necessary
  • Coordination of legal proceedings through our legal partners if required
  • Collection and transfer of compensation payments to you

4. No Win, No Fee

Our services operate on a "no win, no fee" basis. This means:

  • There are no upfront fees or charges to submit a claim
  • If your claim is unsuccessful, you owe us nothing
  • Our service fee is only deducted from successfully recovered compensation
  • You will never be asked to pay out of pocket

5. Service Fees

Our fees are deducted from the compensation amount recovered on your behalf:

  • Standard Payout: 25% service fee (you receive 75% of the total compensation). Payment is made after the airline pays the compensation, typically within 2-3 months.
  • Express Payout: 30% service fee (you receive 70% of the total compensation). Payment is made within 3 business days of claim approval, regardless of when the airline pays.

All fees are inclusive of VAT where applicable. The fee is calculated on the gross compensation amount awarded by the airline.

6. Your Obligations

By submitting a claim, you confirm and agree that:

  • All information provided is accurate, complete, and truthful
  • You are the passenger named in the claim or have authorization to act on their behalf
  • You have not already assigned the same claim to another claims management company
  • You will not pursue the same claim independently while we are handling it
  • You will cooperate with reasonable requests for additional information or documentation
  • You will inform us of any communication received directly from the airline regarding your claim

7. Authorization

By submitting a claim, you grant FlightsRefunds the authority to:

  • Act on your behalf in all communications with the airline
  • Submit formal complaints and compensation requests in your name
  • Access your flight booking information from the airline
  • Escalate your claim to regulatory bodies or ADR schemes if necessary
  • Coordinate legal action through our legal partners if needed
  • Receive compensation payments on your behalf and transfer your share to you

8. Cancellation

You may cancel your claim at any time before compensation is paid by contacting us at contact@flightsrefunds.com. However:

  • If compensation has already been offered or paid by the airline, our service fee remains due
  • If we have incurred legal costs on your behalf, you may be liable for those costs
  • Cancellation must be confirmed in writing (email is acceptable)

9. Limitation of Liability

While we strive to achieve the best outcome for every claim:

  • We do not guarantee that any claim will be successful
  • We are not liable for delays in airline responses or regulatory processes
  • Our liability is limited to the amount of our service fee for any given claim
  • We are not responsible for incorrect information provided by you
  • Estimated compensation amounts shown on our website are indicative only and may differ from final awards

10. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of FlightsRefunds and is protected by UK and international copyright law. You may not reproduce, distribute, or modify any content without our written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: