How It Works
From submission to payout โ your complete guide to claiming flight compensation
Getting Your Money Has Never Been Easier
Our streamlined process makes claiming flight compensation quick, simple, and completely risk-free. Here's exactly what happens.
Submit Your Claim
Fill in your flight details using our simple online form. It takes less than 2 minutes. Our system instantly checks your eligibility against airline data and applicable regulations.
We Fight For You
Our expert claims team takes over completely. We contact the airline, gather evidence, submit formal complaints, and if needed, escalate to aviation authorities or legal proceedings.
Get Paid
Once the airline pays up, we transfer your compensation directly to your bank account. Choose Express Payout (3 days) or Standard Payout (2-3 months) for maximum value.
Your Claim Journey Step by Step
Start by entering your flight number, date, and airports. Our system automatically identifies your airline and route. Then tell us what happened โ was your flight delayed, cancelled, or were you denied boarding?
You'll also provide your contact details and optionally upload supporting documents like boarding passes, booking confirmations, or airline communications.
What you'll need:
- Your flight number (e.g., BA283)
- Date of the flight
- Departure and arrival airports
- Description of the disruption
- Your contact information
Within 24-48 hours, our expert team reviews your claim. We cross-reference your flight with airline records, weather data, and air traffic reports to determine if your disruption qualifies for compensation.
We check against multiple regulations including EU261/2004, UK261, US DOT rules, and Canadian APPR to find the best legal basis for your claim.
If we need more information, we'll contact you by email or phone. If your claim is eligible, we move forward immediately.
We formally submit your claim to the airline with all supporting evidence. Our team communicates directly with the airline's claims department, handling all correspondence on your behalf.
Airlines have a legal obligation to respond, but many initially reject valid claims or offer inadequate vouchers. We don't accept anything less than the full compensation you're entitled to.
Throughout this process, you can track your claim status online using your unique reference number.
If the airline refuses to pay, we escalate your case. Depending on the jurisdiction, this may involve:
- National Enforcement Bodies โ Filing with the CAA (UK), national enforcement bodies (EU), or DOT (US)
- Alternative Dispute Resolution โ Submitting to approved ADR schemes
- Legal Proceedings โ In rare cases, we may pursue court action at no additional cost to you
Even at this stage, our no win, no fee guarantee still applies. You never pay anything unless we win.
Once the airline agrees to pay (or is ordered to), your compensation is processed. You have two payout options:
- Express Payout: Receive 70% of your compensation within 3 business days. We pay you upfront before the airline even processes the payment.
- Standard Payout: Receive 75% of your compensation once the airline pays. Typically takes 2-3 months but you keep more of the total amount.
Payment is sent directly to your bank account via bank transfer.
What You'll Need to Make a Claim
Having these details ready will help speed up your claim process significantly.
Flight Details
Your flight number, date of travel, and the departure and arrival airports. This is the minimum information needed to start your claim.
Booking Confirmation
Your booking reference or e-ticket number. This helps us verify your reservation with the airline and speeds up processing.
Boarding Pass
If available, your boarding pass (physical or digital) provides additional proof that you were booked on the disrupted flight.
Airline Communications
Any SMS messages, emails, or app notifications from the airline about the delay, cancellation, or rebooking.
Expense Receipts
Receipts for any expenses incurred due to the disruption โ meals, accommodation, transport โ which may also be claimable.
Photos & Evidence
Photos of departure boards showing delays, screenshots of airline apps, or any other visual evidence of the disruption.
Express vs Standard Payout
Choose the payout option that works best for you. Both are completely risk-free.
| Feature | โก Express Payout | ๐ Standard Payout |
|---|---|---|
| Timeline | 3 business days | 2-3 months |
| You Receive | 70% of compensation | 75% of compensation |
| Our Fee | 30% | 25% |
| Risk | None โ guaranteed | None โ no win, no fee |
| Best For | Need money quickly | Want maximum amount |
| Example (โฌ600 claim) | You get โฌ420 | You get โฌ450 |
Ready to Get Started?
Join over 50,000 passengers who've already claimed their compensation. It only takes 2 minutes.
Start My Free Claim โ